Frequently Asked Questions
Please read below for assistance with any queries you may have. If we have not answered your question below, please make sure you contact us and we will get back to you with a response.
Rotorua Guide for Location and Transport
Where is Rotorua?
Rotorua is a city situated on the southern shores of Lake Rotorua in the Bay Of Plenty region of the North Island of New Zealand. It is known as the beating heart of New Zealand for it’s location which is well connected to the rest of the country. Rotorua is only a 2.5 hour drive from Auckland city (234km), and a 6-hour drive from New Zealand’s capital city of Wellington (457km) at the bottom of the North Island. It is also only 1 hour from Taupo and Tauranga, as well as a 1.5 hour drive from Hamilton.
What is the size of Rotorua?
Rotorua covers an area of 2,614.9 km2 and there are 16 lakes in the region.
How do you get to Rotorua?
Transport options to Rotorua include flying, coach, shuttle and self-drive in a rental vehicle or campervan. The Rotorua International Airport is one of the busiest terminals in the country, offering services to Auckland, Wellington, Christchurch, Queenstown and Sydney.
What Departure Taxes apply at Rotorua International Airport?
An Airport Development Levy of $5 must be paid before boarding your domestic flight. The Departure Tax for Trans Tasman flights is $25. This can be paid at the Airport Development Levy counter and is attached to your boarding pass.
How do you get around Rotorua?
Getting around Rotorua is easy with just a 20 minute drive from one side of the city to the other. In fact many attractions are within walking distance of the CBD. With coaches, personalised tours, shuttle services, rental vehicles, campervans and even hire scooters and cycles, there are transport options to suit every need. The Rotorua Cityride Bus will get you to anywhere you need to go in the region. The majority of the services leave from down town Rotorua bus stops.
What’s the weather like?
Rotorua enjoys a pleasant climate with plenty of sun in the Summer and crisp clear days in Winter.
Visit the Met-service website for update an Rotorua weather forecast.
- Summer 22.3C
- Autumn 18.1C
- Winter 12.5C
- Spring 16.8C
In and around the City
What is the population and demographic of Rotorua?
Rotorua has a population of approximately 70,000 people and around 35% are Maori. Almost 20% of the population lives in rural and lakeside areas.
Who are Maori?
Maori are the indigenous people of New Zealand and their language and traditions are woven into everyday life. This is especially so in Rotorua, the heartland of Maori culture offering visitors a fascinating journey of cultural discovery.
What is the dining and cuisine scene like in Rotorua?
Rotorua has a thriving cuisine scene with around 90 places to choose from and is renowned for incorporation of delicious indigenous herbs and spices in contemporary dishes. An array of different restaurants and cafe’s can be found all around the city and this is especially so on Eat Streat, centrally located on Tutanekai St and closed off to traffic, with outdoor tables and flower beds lining the street. Rotorua also has fantastic markets including the Thursday Night Market, the Kuirau Park Farmers Market on a Saturday morning and the Hot Lakes Craft market every second Sunday. Hangi’s (a traditional Maori way of cooking food in an earth oven) are also really popular. Visit RotoruaNZ for a list of restaurants, cafes and bars in Rotorua.
Is there a good nightlife?
Rotorua has an exciting night life with a range of bars and nightclubs in the city centre. Try locally brewed Crouchers Beer at Brew Craft Beer Pub, enjoy dining and live bands at Hennessy’s Irish Bar, The Pig & Whistle and Kiwi Spirit. Lava Bar is also a nightclub well known in the city.
What kind of shopping is in Rotorua and what are the hours?
Rotorua City Centre has more than 250 shops to choose from including specialty department stores, fashion stores, book shops, pharmacies, arts, crafts and photographic outlets. Generally city trading hours are Monday to Friday 9am to 5pm and Saturday open from 9am. Many shops are also open 10am to 4pm on Sunday.
Why should I book before I arrive in Rotorua?
By booking prior to arriving into Rotorua, you will have more time to do your sightseeing activities. Everything has been paid for and you will have received your Confirmation Order so you can get straight into it without having to worry about making any bookings or payments. We can also tailor make arrangements for you, so if there are some things that you want to do, that are not included in any of the Passes, we can assist with these prior to your arrival.
What is the benefit of booking with Rotorua Super Passes?
By booking with Rotorua Super Passes, you will receive a better overall price for the included attractions and activities , rather than paying individual entry prices. This is because we act as a one stop shop and have negotiated excellent prices with the participating activities and attractions. You also have total flexibility as to when you want to visit a particular attraction and you don’t need to book in advance. You can also choose to visit attractions over several days as the Passes are open dated.
Can I cancel my booking?
All cancellations incur loss of 10% of the total booking price * If cancellation made within 7 days of arrival day, loss of 20% of the total booking price * If cancellation made within 24 hours of arrival day, loss of 50% of the total booking price *
What happens after I have paid for my Rotorua Super Pass?
You will receive a Confirmation Order that you can present on arrival to each activity. We recommend that you print this out, however if you are unable to do so, please show it via your mobile device and ask the operator to record your name and order number.
Can the passes be used over more than one day?
Confirmation orders need to be presented to the particular attraction or activity and can be used in one day or over several days.
How long is the Super Pass valid for?
Passes are valid from 01 October of the current year to 30 September of the following year. To double check, click on the Book Now icon and on the underlined Pass name.